Voice Access Modernization (VAM): VAM efforts serve to identify and manage the technologies used by VA in Call Center and Interactive Voice Response systems.
Identity Access Management (IAM): IAM efforts allow VA to collect, manage, and correlate identity data for persons of interest to VA; manage the data used in VA systems to
identify and authenticate users; manage and control access rights to information and information systems; and comply with VA and government-wide information security requirements.
Customer Relations Management (CRM): CRM efforts support VA in providing customer service that meets or exceeds Veterans’ expectations by managing our Veterans’ experience,
and sharing and providing consistent information to our Veterans and other beneficiaries
Unified Desktop (UD): This solution shall support VA employees in the provisioning of data needed to do their job and also provide information via self-service channels
Web/Self Service (WSS): Veterans Self Service systems and solutions shall provide enterprise capabilities for Veterans, claimants, and their representatives to extract
information from VA to satisfy their immediate and long term needs.
Knowledge Management (KM): KM efforts serve to provide technical platforms, web-accessible information and role based user procedures to improve VA knowledge available both
internally and externally.
Member and Integration Services (MIS): MIS shall integrate work streams by providing a single consolidated set of solutions for all VRM related services and business capabilities
across the organization.
Team Insignia
Insignia Technology Services, LLC. is a service-disabled, veteran-owned small business, focused on provid-ing enterprise level solutions using proven industry standard project
management and software/system engineering methodologies and practices. We specialize in project management, system, software engineering and collaborative, educational technologies
and technology support services.
Insignia has teamed up with numerous highly skilled and versatile subcontractors to ensure we can meet the VAs needs. Our team is comprised of a variety of large, small,
services-disabled and veteran-owned contractors that allow our team to provide a vast amount of experience to the contract. We concentrate heavily on identifying and forming win-win
partnerships with the strongest companies in each location and niche that we support. Learn more about Insignia...